The final results of care, treatment, and services in terms of the patient's expectations, needs, and quality of life are included in which area of performance measurement?

• A. Structures
• B. Outcomes
• C. Processes
• D. Systems

Answer: (B)

In performance measurement, the ending results of care that reflect what matters to the patient—how well care aligns with their goals, needs, and quality of life—are captured in the outcomes domain. Outcomes look at patient-centered results like symptom relief, functional status, overall health status, satisfaction, and quality of life, not just what was done or what resources were available. Structures describe the environment and resources that enable care (facilities, equipment, staffing), and processes describe how care is delivered (care activities, adherence to guidelines, communication). Because the question focuses on the final results and how care affects the patient’s life, the outcomes area is the correct choice.